Terms & conditions

THE MIND TO LEAD PTY LTD, trading as GEORGIE HUBBARD, ABN 64 640 281 563, operates this website and the services described here from Queensland, Australia. In these terms, “we”, “us” and “our” mean that company. Contact us at support@georgiehubbard.com.

Membership, coaching and AI tools are strictly for adults aged 18 or over. These terms cover our website, coaching, learning resources, member community, AI tools and purchases made directly from us. Product details provided before purchase and any terms we individually agree in writing also apply. Please keep your order confirmation and a copy of these terms.

Nothing here removes rights or remedies that the law does not allow us to exclude. Under the Australian Consumer Law, goods and services carry consumer guarantees. These include acceptable quality for goods and due care and skill for services. Depending on the problem, you may be entitled to repair, replacement, repeat performance, cancellation, refund or compensation. Our voluntary guarantees are additional to those rights. Read the ACCC consumer guarantees guidance.

Mandatory protections in your country, including applicable UK and EU consumer laws, also remain available. A refund deadline or eligibility condition for a voluntary promise does not restrict a statutory claim. Please contact us when something has gone wrong so we can assess the appropriate remedy.

These terms do not retrospectively shorten access, remove a guarantee or reduce a benefit already promised to an existing customer. Existing access commitments continue on their existing terms. If your original offer included a different programme period or guarantee, we will honour it. Contact us if your account does not reflect the access you purchased.

The price, currency, applicable taxes, inclusions and payment schedule are shown before you commit to purchase. Any delivery charges or optional extras must also be disclosed before payment. The total cost of an instalment plan may differ from the upfront price; check the complete schedule, not just the first payment.

Bold Moves is a single programme purchase. Instalments spread its agreed price across scheduled payments; they are not a rolling membership. Cancelling a card or missing a session does not itself cancel that purchase. Refund rights, hardship arrangements and any cancellation we agree remain available. If payment fails, we will contact you and allow a reasonable opportunity to resolve it before restricting paid services. We do not impose undisclosed penalties.

When offered in the iPhone app, the Bold Moves pass provides three calendar months of programme access from the Apple purchase date. The app shows the price in your storefront currency before purchase. This pass does not renew automatically. Lessons and tools still follow the programme requirements.

After the pass ends, you can choose a monthly Boardroom membership. This requires a separate Apple confirmation. It retains your programme courses, career tools, community and saved progress. Apple charges you when you confirm, and the membership renews monthly until cancelled. Manage or cancel it in your Apple subscription settings at least 24 hours before the next renewal. Cancelling renewal leaves access available until the paid period ends, subject to any refund or revocation.

Apple processes these payments and provides its purchase and refund controls. Contact us if you need help with access or a purchase promise. Your applicable consumer rights remain unchanged. Deleting your Georgie account does not cancel an Apple subscription.

For new website enrolments under these terms, Bold Moves includes 90 days of coaching and programme platform access, starting on your agreed cohort start date. This includes the Launchpad resources supplied with your enrolment. We confirm the cohort dates and inclusions before purchase. Any early Launchpad access offered before the cohort starts does not shorten those 90 days. If you enrolled under an earlier offer, the access period stated in that offer still applies to you.

Lessons and tools may unlock as you complete the programme requirements. Account access or early resources do not mean every lesson is immediately available. At the end of your included period, continued platform and coaching access requires a separately purchased Boardroom membership, unless you qualify for our 90-Day Promise, have an agreed extension or retain access under an earlier offer. We do not automatically enrol you in Boardroom or charge you for it.

If Bold Moves is not right for you, email support@georgiehubbard.com within 14 calendar days of your first payment and ask to cancel. We will refund all Bold Moves payments you have made and cancel the remaining scheduled instalments. No explanation or completion requirement applies. Using the platform during this period does not remove this promise.

The 14 days run from payment, not the cohort start date. Include your name and purchase email so we can locate the order. We will arrange the refund promptly through the original payment method unless otherwise agreed, within any applicable legal deadline. Programme access ends when the purchase is cancelled. This voluntary promise applies to Bold Moves; other purchases retain their own terms and statutory rights.

We agree and record your Bold Moves goal in writing. It may be a new role, a promotion, greater career clarity or another specific outcome individually agreed with Georgie. If you complete all programme videos and workbooks and have not achieved that goal within 90 days of your cohort start date, Georgie will continue coaching you without an additional fee until the original agreed goal is achieved. If you enrolled under an earlier offer, the period stated in that offer applies.

Continued support may combine individual and group coaching, with one-to-one support when needed. You do not have to buy Boardroom to receive it. We will agree the practical support schedule with you. Platform access needed to receive that support remains included. Contact us to review your completed work and next steps; a technical problem recording completion will not by itself disqualify you.

We will not replace a new-role or promotion goal with career clarity and call the promise fulfilled. Changes to the agreed goal require your agreement. This is a commitment to continue the coaching service. Employers make their own decisions, so we cannot guarantee a job, promotion, salary increase or the date an outcome will happen.

Serious illness, bereavement or a caring crisis may make participation impractical. Contact us when you reasonably can. We offer one free transfer to a suitable later cohort, preserve your unused services and agree any revised instalment schedule in writing. If a transfer cannot reasonably meet your circumstances, we will fairly review cancellation and any refund for undelivered services. You need not send detailed medical records with your initial request.

Tell us promptly if you cannot attend an individual appointment so we can discuss rescheduling. Group replays are available as described in your programme. If Georgie is unavailable, we will reschedule affected coaching and extend access where needed to deliver your entitlement. If we cannot deliver a material part of the service, we will discuss an appropriate remedy, including refunds required by law.

Boardroom is a separate, optional monthly subscription. Its price, inclusions and billing date are disclosed before you subscribe. It renews monthly until cancelled. You can cancel at any time by emailing our support address or using any cancellation option provided in your account. A cancellation received before your next billing date stops that renewal, and access continues to the end of the month already paid for. We will confirm cancellation.

We will give clear advance notice of any future price change so you can cancel before it applies. Cancellation does not remove any right to a refund under applicable law. A cancelled Boardroom membership does not take away separate access you still hold under another purchase or an earlier promise.

A standalone Resume Builder purchase provides six months of generation and editing access. It is a one-time purchase, not an automatically renewing subscription. After that period, you can continue to view and download saved resumes while your account and purchase remain valid. Expiry alone does not trigger deletion of your saved work.

Buying another access period before expiry extends the existing period; buying after expiry starts a new six-month period. Resume Builder included through a programme follows that programme's access terms. A standalone purchase does not include coaching or community access.

For physical books bought directly from us, we communicate the delivery destination, shipping cost and expected dispatch or delivery time before ordering. Contact support about a missing, damaged or incorrect order, or to arrange a return. Your rights for faulty goods are not limited to a change-of-mind return period.

If you buy a digital book, audiobook or another product from an external retailer, that retailer handles payment, delivery and returns under its terms and applicable law. The seller named on your receipt identifies who supplied the purchase. Links to retailers do not transfer your purchase to us.

Where UK or EU distance-selling protections apply, consumers generally have 14 days to withdraw without giving a reason. For services, the period generally runs after the contract is concluded; for goods, after delivery. It is separate from our Bold Moves payment-based promise. Missing legally required information can extend statutory deadlines.

Email us with a clear statement that you wish to withdraw, your name, order details and purchase date. No particular wording is required. Where these withdrawal rights apply, we refund within 14 days of being told, subject to the lawful right to wait for returned goods or evidence of sending them back. Send goods back within 14 days of notifying us, unless we agree to collect them. A qualifying refund includes standard outward delivery charges. Return costs are yours only where legally permitted and disclosed before purchase.

Optional cancellation form: Send to THE MIND TO LEAD PTY LTD at support@georgiehubbard.com. “I wish to cancel my purchase of [goods or service]. Ordered on [date] / received on [date]. Customer name: [name]. Customer address: [address]. Date of this notice: [date].” Sign only if sending on paper. You may use this form or any other clear cancellation statement.

Starting a service early does not automatically cancel your withdrawal right. Payment for work already supplied, or loss of a right following full performance, applies only where the required information, express request and acknowledgements were properly obtained. For digital content, any loss of withdrawal rights requires the legally required express consent, acknowledgement and confirmation. These terms alone do not provide that consent.

Official guidance is available from GOV.UK and Your Europe.

Keep your login secure, provide accurate account information and tell us about suspected unauthorised access. An individual membership is for your use. Do not share logins, sell access, bypass restrictions, upload harmful files or interfere with other members' use.

Treat others respectfully. Do not harass, discriminate, impersonate, threaten, send unwanted promotions or publish material you have no right to share. Keep other members' stories, messages and files confidential. Do not copy or distribute them outside the intended conversation without permission. We set these expectations and moderate reported conduct, but cannot guarantee another member's behaviour.

Report concerns to support. We may remove content or restrict access proportionately to protect people, investigate abuse or address a serious breach. Where practical, we explain the issue and allow a response or correction before acting. Urgent protective action may be immediate. We will review disputed decisions and consider appropriate remedies for undelivered services, including any refund the law requires.

Cohort coaching recordings are shared with that cohort only. We will tell you when a session is being recorded. Contact us before sharing something you do not want included. Do not independently record or redistribute sessions. Using your identifiable contribution in another cohort, a public clip or a testimonial requires separate permission.

An employer paying for your place receives billing and place-allocation information. Payment does not entitle it to your personal progress, workbook responses, private coaching content or messages.

You keep the rights you hold in material you upload or create. You give us limited permission to store, process and display it as needed to provide the services you request, including processing by relevant service providers and sharing you choose. This is not a transfer of ownership or permission to use your story in advertising. Our Privacy Policy explains personal information handling.

Our course materials, videos, worksheets and branding belong to us or our licensors. You may use supplied materials for your own learning and career work. Do not resell, publish or reproduce them commercially without permission. You may use your own resume, cover letters and other personal outputs for their intended professional purposes.

AI outputs may be inaccurate, incomplete or unsuitable. Review facts, names, achievements and recommendations before using them. Scores and suggested wording do not assure an employer's decision. Only submit information you are authorised to share; remove employer-confidential material and unnecessary details about other people. AI assistance is not legal, financial, medical or psychological advice.

Workouts provided by qualified trainers and other wellness resources offer general guidance. Choose activities suitable for your circumstances, follow instructions and seek appropriate professional advice if you are unsure about participating. Stop if an activity causes pain or distress. These resources do not replace individual medical assessment or treatment. Participation does not waive your legal rights.

We take reasonable care in providing our services. Outages or events outside our reasonable control may require changes; we will take reasonable steps to restore service and address any material loss of paid access. We do not exclude responsibility for fraud, negligence where exclusion is prohibited, or any other liability the law preserves. You retain all applicable rights to compensation and other remedies.

We may update these terms for future purchases and notify affected customers of material service changes. An update does not rewrite an existing purchase, remove an accrued right or authorise an undisclosed charge. Any change requiring your agreement will be put to you for agreement. If a provision cannot lawfully apply, the remaining terms continue where possible.

Email support with the issue and the outcome you are seeking. We will review it fairly and respond within a reasonable time. You do not have to use our complaint process before exercising a legal right or seeking urgent relief. Queensland law governs these terms, subject to mandatory protections and rights to use courts or consumer bodies available in your country. We do not require overseas consumers to give up those rights.